Greater Orlando · Entertainment Management · Digital Strategy

Alex Traynham

I connect entertainment, education, and audience insight to build experiences people remember.

I am a UCF Entertainment Management graduate, attractions trainer, researcher, and longtime digital creator. My work sits between guest experience, content strategy, operations, and the business decisions that turn creative ideas into real experiences.

Alex Traynham at Universal Epic Universe
Current Focus Entertainment operations, brand strategy, and the way people discover experiences.
Work

Theme park operations

Training, guest service, safety, and real-world attraction launch experience.

School

Entertainment management

UCF Rosen coursework across production, marketing, guest experience, and entertainment business.

Creative

Content and audience behavior

More than a decade learning platforms, analytics, storytelling, and online community patterns.

Direction

Strategy with a guest lens

Research and concepts focused on loyalty, discovery, expectations, and memorable experiences.

I am drawn to the moment where a creative idea becomes something people actually experience.

I grew up in Winter Park, so theme parks were part of the backdrop long before they were part of my career. What stuck with me was not only the scale of the parks, but the decisions underneath them: how a queue sets expectations, how a team member changes the mood of a day, how a campaign shapes what guests believe they are about to feel, and how technology can make an experience more personal.

That curiosity took me from an early computer science track into Entertainment Management at the University of Central Florida, where I studied the business, creative, and operational sides of entertainment. I have used school projects to dig into theme park marketing, gamification, touring production, sponsorship, crisis communications, and the gap between digital promotion and real guest experience.

Professionally, I have worked inside major entertainment environments from Disney College Program operations to Universal Orlando Resort attractions, including Epic Universe. Those roles have given me a practical view of safety, training, guest service, attraction openings, and day-to-day operations. They also taught me that the best entertainment work depends on both imagination and process.

Outside the parks, I have spent more than a decade creating online content and studying audience behavior through YouTube, streaming, social media, and analytics. This site brings those pieces together: who I am, what I have studied, what I have made, and where I want to keep growing.

At a Glance

  • Entertainment Management graduate from UCF Rosen College
  • Attractions Trainer at Universal Orlando Resort
  • Digital creator with 10+ years of platform experience

What I Keep Coming Back To

  • Why people choose one experience over another
  • How brands earn loyalty without losing personality
  • How teams translate creative intent into daily operations
  • How content changes expectations before someone arrives

Education

  • B.S. Arts, Entertainment & Media Management
  • University of Central Florida, Rosen College
  • Aug 2021 – Dec 2025

Selected Work From School, Research, and Concept Development

These projects show the range of what I like to think about: guest behavior, brand strategy, production logistics, sponsorship, technology, and experience design.

Research 2025

From Thumbnail to Turnstiles

UCF · Guest Services Management

A research study on how theme park promotional content on TikTok, Instagram, and YouTube shapes guest expectations, and what happens when reality does not match. I combined academic literature with a student survey and my own observations from working in attractions, then put together data-backed recommendations for how parks can better align their marketing with the actual in-park experience.

Primary Research Social Media Analysis Guest Expectation Management
View Document →
Production & Finance 2025

Dear Evan Hansen Touring Proposal

UCF · Entertainment Management Capstone

A five-city touring model for the Broadway musical Dear Evan Hansen, built for my Entertainment Management capstone. I developed realistic routing and scheduling, a full production budget covering cast and crew payroll, travel, lodging, venue fees, and contingency, and a final presentation that translated the numbers into a clear tour strategy.

Tour Routing Production Budgeting Venue Strategy
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Sponsorship & Marketing 2025

Villains Media Night Sponsorship Proposal

UCF · Entertainment Management Capstone

My individual contribution to a larger Villains-themed media night capstone project for Disney. I independently built the sponsorship proposal: sponsor tiers, partner benefits, brand activation ideas, and a clear deliverable timeline. The goal was to bring real commercial structure to a creative event concept while keeping the storytelling intact.

Sponsorship Strategy Brand Partnerships Event Marketing
Research & Analysis 2025

Gamification & Technology in Theme Parks

UCF · Managing the Guest Experience (Dr. Carissa Baker)

An academic paper on how theme parks use gamification to deepen guest engagement. I looked at how parks apply points, achievements, RFID wearables, and mobile apps to support crowd management, personalize the visit, and strengthen storytelling, with analysis of real implementations at major parks and proposed frameworks for operators.

Gamification Design Guest Experience Technology Integration
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Research 2024

Theme Park and Entertainment Marketing Manager

UCF · Hospitality and Entertainment Management

A research paper exploring the career of a theme park marketing manager. Examined relationship marketing, brand equity, and consumer behavior in the attractions industry. Included a personal interview with Ben May, former Global Director of Corporate Alliances at The Walt Disney Company.

Relationship Marketing Brand Equity Industry Research
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Case Study 2025

BMW PR Crisis: Social Media Response Plan

UCF · Entertainment Brand Relations & Publicity

A PR recovery plan for BMW following CEO Jim O'Donnell's EV comments in 2011, which created a real credibility risk. The plan covered crisis monitoring, response timing, channel selection, and gaps in BMW's social media policy, and showed how a 24-hour response through owned channels can keep a niche controversy from reaching mainstream media.

Crisis Communications Social Media Strategy Brand Management
View Document →

The Background Behind the Work

Education

University of Central Florida, Rosen College

B.S. Arts, Entertainment & Media Management · Aug 2021 - Dec 2025

Academic Focus

Entertainment marketing, guest experience, production budgeting, sponsorship strategy, technology, and entertainment business operations.

March 2025 – Present

Attractions Trainer

Universal Orlando Resort · Constellation Carousel & Curse of the Werewolf

I run training programs for new team members, team leaders, and supervisors across two Epic Universe attractions. That means hands-on instruction in ride operations, guest service, and emergency procedures, along with performance evaluations and ongoing mentoring.

August 2024 – February 2025

Attractions Commissioning Team Member Pre-Opening Team

Universal Orlando Resort · Constellation Carousel & Curse of the Werewolf

As a member of Universal's Epic Universe pre-opening commissioning team, I watched attractions evolve from construction sites into fully operational guest experiences. Working alongside engineers, technicians, and operations teams gave me firsthand insight into the coordination and planning required to bring a major theme park to life.

March 2023 – August 2024

Food & Beverage Associate

Universal Orlando Resort · Volcano Bay

Guest service in one of Orlando's busiest waterpark environments. I handled cash, orders, and inventory while keeping up with food safety standards. It is where I developed the guest-first approach that I still bring to how I train people today.

June 2022 – March 2023

Disney College Program

Walt Disney World · Lake Buena Vista, FL

Disney's College Program gave me a close look at how one of the world's most iconic entertainment brands runs day to day. The standards and culture I picked up there have stuck with me.

2024 – 2025

Member

Future Theme Park Leaders Association (FTPLA)

Part of a professional network focused on building the next generation of theme park leaders through education, networking, and industry events.

Certifications & Credentials

Building Online Communities

LinkedIn · Jul 2025

Developing a YouTube Strategy

LinkedIn · Jun 2025

Content Creation: Strategy and Tools

LinkedIn · Jun 2025

Strategic Content Marketing

LinkedIn · Jun 2025

Marketing on YouTube

LinkedIn · Mar 2025

Social Media Marketing: Strategy and Optimization

LinkedIn · Mar 2025

Understanding Social Media Algorithms for Creators

LinkedIn · Feb 2025

Learning YouTube SEO

LinkedIn · Feb 2025

Inbound Marketing Optimization

HubSpot · Oct 2024

YouTube Certified: Asset Monetization

YouTube · Aug 2019

YouTube Certified: Channel Growth

YouTube · Aug 2019

YouTube Certified: Content Ownership

YouTube · Aug 2019

Areas of Expertise

Operations & Training

  • Attractions operations & safety
  • Training curriculum development
  • Team coaching & evaluation
  • Guest experience design
  • High-volume crowd management

Marketing & Strategy

  • Brand storytelling
  • Content strategy & creation
  • Social media analytics (YouTube, TikTok, Instagram)
  • Sponsorship & partnership development
  • Crisis communications

Entertainment Business

  • Production budgeting & tour logistics
  • Entertainment law fundamentals
  • Intellectual property & contracts
  • Business model analysis
  • Streaming & platform economics

AtrayGaming Is Where I Learned Platforms by Doing

I started making YouTube content over a decade ago: gaming videos, music covers, and live streams. It became an informal education in thumbnails, timing, search, retention, comments, analytics, and the strange little decisions that make people click or keep watching.

I took time away to finish school and start my career, but the channel still matters because it shaped how I think about content strategy and audience behavior from the creator side, not just the classroom side.

1.26K Subscribers
314 Videos
10+ Years
Visit Channel

This is the most viewed video on my channel at 64K views. It taught me the value of being early to a trend, understanding platform timing, and making something discoverable while attention is moving.

Let's Talk About What Comes Next

I’m always happy to connect with people who care about entertainment, guest experience, content, and the details that make something memorable. Whether you want to talk career opportunities, collaborate on an idea, or just nerd out about how an experience comes together, I’d love to hear from you.