Experience

Before opening day.
And every day after.

From commissioning attractions to operating them at Epic Universe. Here’s the work I’ve done, and a few things I’ve built along the way.

Download resume (PDF)

The part a job title doesn’t show

I make things people can use.

A radio-codes quick-match activity. Physical flashcards. Product samples a trainee can hold rather than only hear described. These grew out of the practical work of explaining unfamiliar things to new team members.

The tools and the thinking behind them

Dezerland Park Orlando

Brand Ambassador Outside Sales Representative (part-time), on the marketing team. A role focused on outside sales, partnerships, and representing the park at events and in the community.

Universal Orlando Resort · Epic Universe

I work in attractions operations at Constellation Carousel and Curse of the Werewolf as an Attractions Attendant. I also serve on an attraction Development Committee and build materials used in training.

Universal Orlando Resort · Epic Universe pre-opening

Attractions Commissioning Team Member. Helped commission and open new attractions, working readiness checklists and deadlines with engineering and technical partners.

Universal Orlando Resort · Volcano Bay

QSR Associate. Food and beverage service in a fast-moving guest environment. A foundation in listening, prioritizing, and responding clearly.

Walt Disney World · Disney College Program

Food and beverage at Disney's Saratoga Springs Resort. Hands-on experience with guest service and the daily work behind a major entertainment brand.

Community & independent work

FTPLA participation, Club 52 volunteering, and more than a decade of independent content creation.

Training tools, in brief

Small, practical projects built around what someone needs to learn. These summaries describe the work without reproducing internal training content.

Training aids · With partner departments

Product aids trainees can hold

I worked with Guest Services on a laminated stroller pass and with the Express team to source voided Attraction Assistance Pass samples. The idea was simple: let a trainee handle and recognize the product, rather than rely only on a description.

Original curriculum

A radio-codes curriculum

I wrote a quick-match activity and made physical flashcards for new team members to practice radio procedure during training. The format gives them something to try and talk through before using it on the radio.

Pre-opening · Aug 2024 to Jan 2025

Commissioning Epic Universe

Before that came the pre-opening work: taking Epic Universe attractions from construction through opening day, working readiness checklists and deadlines alongside engineering and technical partners.

Education

B.S. Entertainment Management
University of Central Florida · December 2025
Minor in Marketing
GPA 3.636

A.A.
Valencia College

Starting UCF's Evening MBA in Spring 2027.

Selected learning & credentials
  • Strategic Content Marketing · LinkedIn Learning, 2025
  • Developing a YouTube Strategy · LinkedIn Learning, 2025
  • Social Media Marketing: Strategy and Optimization · LinkedIn Learning, 2025
  • Inbound Marketing Optimization · HubSpot, 2024
  • Asset Monetization, Channel Growth, and Content Ownership · YouTube certifications earned in 2019

Tools

Adobe Premiere Pro, Adobe Photoshop, Adobe After Effects, YouTube Studio